Posts Tagged ‘relationships’

Recommended Read: The Social Media Bible

July 5, 2012

I recently started reading The Social Media Bible, by Lon Safko. I highly recommend this book to everyone; it’s full of great insight and interesting facts. Below are a few quotes I felt were worth sharing!

“The next most-asked question at my keynotes are ‘Where’s the ROI in social media marketing?’ and ‘How much money should I be spending on social media marketing?; My answer is always, remove the term social media from those questions and ask them again ‘Where’s the ROI in marketing?’ and ‘How much should I be spending on marketing?'” 

“Social media is only a new set of tools, new technology that allows us to more efficiently connect and build relationships with our customers and prospects. It’s doing what the telephone, direct mail, print advertising, radio, television, and billboards did for us up until now. But social media is exponentially more effective.” 

“Social media marketing is all about listening first, understanding the conversation, and then speak last.”

“Whether it’s a social network like Facebook or LinkedIn, Twitter or blogging, it’s about participating in that conversation and being there with a relationship when your prospect is ready to buy.” 

“By building relationships through social media, you build a more lasting trusted relationship that will result in more sales, fewer returns, and greater word of mouth.”

“The reason for Twitter‘s success was best put by Mark Twain, when he said in the late nineteenth century, ‘I apologize for the length of my correspondence. Given more time, it would have been shorter.'” 

Kakul Srivastava, the general manager for Flickr, told me that there are three cell phones for every man, woman, and child on the planet. With that kind of technology penetration, you and your company needs to be participating.” 

“Anytime there is a tool that millions of people in one place at one time, all with common interests, are clamoring to use, you, as a businessperson, need to understand it and be a part of it.” 

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Why start a blog?

July 29, 2009

Over the past few weeks, I have been speaking to clients about the ins and outs of blogging. And the question I always try to answer first is, “Why start a blog?”.

For businesses, a blog is a place to begin building relationships with your audience. It’s a place where transparency, honesty, and relevancy all meet.

Blogs allow your business to:

  • provide relevant information regularly
  • receive feedback from readers and engage them in discussion
  • distribute content more widely through search engines, online communities, and so on

Blogs allow your readers to:

  • receive regular updates from you when they want, where they want
  • easily share your content
  • find you through search engines via keywords and tags

Content is key, of course, so create useful content and publish regularly and consistently. Consider using audio and video in your posts. Different people interact with content differently. A podcast or video post might be exactly what your audience is looking for, and it may deepen the relationship if you are the voice/face of your blog. The Flip video camera is a favorite of mine. It is simple to use and with an editing program like iMovie for the Mac, you can create short video segments (vlogs).

Polls, surveys, and contests are also a great way to engage your audience. And they can be fun too! PollDaddy is a great polling tool and WordPress has a plugin that allows you to create and manage your polls through the admin area. WordPress also has a survey plugin, SurveyGizmo, and SurveyMonkey is a great tool as well.

Promote discussion on your blog with commenting and be sure to follow up with your audience. Participate on other blogs as well…it’s a good opportunity for exposure and linkbacks to your site.

David Meerman Scott of Web Ink Now offers some insight on the top five corporate blogging mistakes and how to avoid them.

Any other ideas, tips, suggestions for starting and maintaining a good blog? Let us hear them.

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