How Facebook Responds to Inappropriate Content


Ever wonder how Facebook ensures that its more than 900 million users abide by the company’s user policies? This issue requires the work of hundreds of employees. 

Based in Menlo Park, Austin, Dublin, and Hyderabad, these hundreds of employees field user reports of inappropriate posts constantly. 

Reports of inappropriate content, which users submit themselves with just a few clicks, are directed to one of four support teams. 

1. Abusive Content Team: This team handles spam and sexually explicit content. 

2. Safety Team: This team handles threats of vandalism, graphic violence, credible threats of violence, and illegal drug use. 

3. Hate and Harassment Team: This team handles reports of hate speech and harassment. 

4. Access Team: This team handles hacked and impostor accounts. 

If the reported content is found to be a violation of Facebook’s policies, Statement of Rights and Responsibilities, or Community Standards, the content is removed and the publisher is warned. Facebook’s support teams can also block users who post inappropriate content or ban them from certain features.  

Some content on Facebook violates not only the company’s polices, but the law. 

For example, one law enforcement agency discovered photos of a man siphoning gas from a police car on the sight. Others have discovered stolen property, calls for help, and even live-crime updates on Facebook.

When dealing with content such as that, Facebook says it will share reports with law enforcement “when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating our Statement of Rights and Responsibilities.”



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